frequently asked questions

Where are you located? Where can I park?

Our shops  a part of the Roommate Collective. We are located at 1023 Springdale Road in the Springdale General development. We are in Building 6B.

You are welcome to park in any open parking spot in the development. There is parking throughout. Please do not leave any valuables in your vehicles.

Is your store accessible?

Our shop is located in a development with designated accessible parking spots, ramps as well as wide 36" doorways with no step to enter.

We also do our best to keep our shop's walkways wide and open. And our team is happy + ready to assist all guests.

What are your shop hours?

Our current shop hours are Thursday - Saturday 11am-5pm and Sunday 12pm-5pm.

For up to date hours or special hours, please check our social media!

What is your in-store purchase return policy?

We have a 14 day return policy with electronic receipt. Our final sale items include single greeting cards, pens, washi tapes, apothecary goods and anything deemed seasonal.

Proof of purchase is required and all items must be in its original and unopened packaging and be 100% unused or damaged.

Store credit will be issued on returns that qualify.

frequently asked questions: online orders

Where does my order ship from?

We are a small business based in Austin, Texas.

Your order is processed, packaged and shipped with love directly from our brick + mortar shop and studio that's located in East Austin.

When will my order ship? How long will it take to receive my order?

All orders will be processed within 48 hours (usually same day!) and shipped out 2-3 business days after the order has been placed, although we usually try to ship out as soon as possible! 

Continental U.S. orders should arrive 3-10 business days after items have been shipped.

Please make sure your shipping information is correct during check out. We will not be able to refund or replace items because they are sent to the wrong address.

Please order early if you need an order by a certain date.

How much is shipping for my order? Do you ship internationally?

Shipping is calculated based on weight, including packaging materials that are up to USPS shipping standards!

Yes we ship worldwide! International shipping rates are calculated based on weight. We always try to select the most affordable shipping rates when possible and will refund any shipping fee overages when possible.

I selected local pick up. When will my order be ready?

Please wait until you receive a pick up notification so you know your order is ready for you. We typically have orders ready within 48 hours.

You will have 2 weeks from the date your order is ready to pick up!

What is your store's exchange, refund, or return policy for online orders?

Due to the small scale of our business and limited stock, all online sales are final. We can not accept returns or exchanges for any reason. A restocking fee of 15% may apply to all cancellations.

If your order is damaged, contact us within 7 business days of receiving it + provide photos of the damaged item(s) as well as the packaging it arrived in and we can guide you through filing a claim through USPS or coming up with a solution! 

We are not responsible for loss due to the postal service. Please reach out and we can guide you through the process for filing a claim.

What if my order was lost/never delivered/damaged etc?

Unfortunately, we do not have any control over packages once we drop them off at the post office.

We highly suggest waiting a few business days after a delivery notification is received to see if the package turns up.

If you still haven't received it, please contact your local post office and reference your tracking number.

If your order arrives damaged, please take photos of the damaged outer packaging as well as damaged product inside. We would be happy to help guide you through the process of filing a claim through USPS.

Once your claim is filed, we will be able to work with you through the next steps to making things right!